How Top Carriers Use AI to Boost Customer Experience [Updated August, 2023]

How Top Carriers Use AI to Boost Customer Experience

The claim settlement process is the pivot on which customer experience turns. Two main underpinnings support the importance of claim settlement. First, a claim is an opportunity for the carrier to fulfill its promise to a policyholder. Second, at no other point in the customer lifecycle are a policyholder’s expectations so high. The combination creates […]

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