Customer satisfaction is an essential part of any successful company but insurance carriers in particular have a lot to contend with. Claims are stressful events for policyholders and carriers must deliver results fast or their customers will start eying the competition. To settle claims faster, many carriers are relying on insurance claims automation. As Jim Loveland explores in this piece for Claims Magazine, carriers can harness the power of drones and artificial intelligence to make the claims process more efficient from end to end.
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